It's funny how few people do this even though in theory kitchens are sleeker and more efficient than ever before. Sometimes it's all about the gesture. As an appreciative FedEx driver recently explained to my mom, bathroom breaks are a challenge on her route, so she has to decline a glass of water, but from now on Mom's packages are placed at the door a little more carefully than her neighbor's.
It's the Little Things
What's the old expression? Children learn from what you do, not what you say? I don't remember my parents ever telling me to offer the UPS man a to-go cup of ice on a steamy June day, or to ask a mason toiling in the hot sun if he would care for a Coke, but I've seen them do it year after year and now I try never to forget to do the same.